Returns
If for any reason you are unhappy with your purchase, please contact RoosterSocks within 7 days of receipt of the item. Items in new condition will gladly be accepted for a full refund. If you have any concerns, please shoot over a message, or call 800-593-0145!
Custom orders are non-refundable. This includes custom color choices for practice puppets.
Shipping costs cannot be refunded unless your order is incorrect, broken, or missing parts and you will be expected to return any item you no longer want at your own expense.
Delivery Time/ Turnaround
Each item in our store is handmade to order. (Yes, even the eyes!) As a result, most orders will not be fulfilled the same day. Here are some estimates for your order.
NOTE: Shipping costs reflect the time to ship after it leaves the shop. Turnaround time is not included.
Puppet Building Supplies
5-7 business days
Practice Puppets
1-2 weeks
Professional Puppets
3-4 weeks
Custom Puppets
4-6 weeks
Payments
We accept payments via credit card only, through our checkout page or over the phone. Custom orders are paid via credit card through our invoicing system.
Cancellations
You may cancel your standard (non-custom) order for a full refund. Cancellations must be made before the item(s) ship to avoid losing shipping charges. This policy does not apply to custom orders.